If you want to work in customer service you need a lot of patience. Training is almost a month long, and you are not paid during training and not allowed to miss any days. Only 30 minute lunch. The Job Became easy once you got the hang of things. Roles keep changing. Glassdoor has salaries, wages, tips, bonuses, and hourly pay based upon employee reports and estimates. No support or help and they expect you to make a certain number of sales. Some employees do not follow rules which is why they are terminated I.e looking in accounts from previous calls, stealing info, cellphones on the floor, bad language, Prizes, free lunch and gift cards, healthcare is decent. Millions of real salary data collected from government and companies - annual starting salaries, average salaries, payscale by company, job title, and city. 13,488 reviews from Alorica employees about Alorica culture, salaries, benefits, work-life balance, management, job security, and more. At this time they also state that unemployment numbers are now SIX times the previous high record set in December 2008. Alorica. I would not recommend anyone to work for this company. They’ll even pay you as you train. Training was not great. A few companies that regularly hire remote customer service representatives are Alorica, Liveops, Sykes and WorkingSolutions (which pays agents an average of $15 hourly according to the website). The schedule is a rat race first come first serve. Alorica LATAM has decades of experience and vast expertise across all kinds of verticals and services – including healthcare and financial services. I have the early morning shift and I still have the rest of my day when I get off, Upper management can be a pain at times. management dont care about you, rude, and big time liars, say women are treated fairly and equally to men. We create insanely great customer experiences. 9. Mandatory weekend hours. Bullying from management. You do get bonuses and weekly incentives and they also sometimes play games that allow us to win prizes. Since leaving my career during Covid, this is the best fit for me. Cons: Wouldn't recommend. How many sick days do you get per year? The different work schedules offer a pay-per-minute rate, work time rate, pay-per-call rates or a guaranteed hourly rate. honestly just do yourself a favor and find something worth it. I work from home. It’s nice that they provided equipment but there were lots of delays in the job due to computer issues. If you value your mental health, don't bother, I appreciate them for the learning experience, Terrible Management / Company doesn’t care, Your role and expected duties and the way they measure it are constantly changing, Workplace is not good at all, very stressful, Customer Service Representative/Call Center. I tried to perform but it wasn’t what I applied for. This is the employer's chance to tell you why you should work for them. Paid breaks 30 minute lunch. Short breaks and lunches, no room for growth, management is not encouraging. The payment rate per hour is $15 and luckily, you are open to bonuses, incentives, and raises when you do a great job in cold calls. 8 Questions You Should Absolutely Ask An Interviewer, Intramural Research Training Award Fellow, Customer Service Representative salaries - 1,202 salaries reported, Customer Service Representative (CSR) salaries - 352 salaries reported, Inbound Customer Service Representative salaries - 129 salaries reported, Team Manager salaries - 101 salaries reported, Tech Support salaries - 88 salaries reported, Call Center Representative salaries - 72 salaries reported, Customer Service Representative salaries - 70 salaries reported, Prior Authorization Representative salaries - 70 salaries reported, Operations Manager salaries - 49 salaries reported, Commercial Sales Consultant salaries - 49 salaries reported, Customer Service Agent salaries - 47 salaries reported, Technical Support Agent salaries - 45 salaries reported, Operations Team Manager salaries - 42 salaries reported, Alorica At Home Agent salaries - 40 salaries reported, Call Center Agent salaries - 39 salaries reported, Inbound Sales Representative salaries - 39 salaries reported, Customer Care Representative salaries - 37 salaries reported, Sales Representative salaries - 37 salaries reported, Customer Service salaries - 36 salaries reported, Licensed Agent salaries - 32 salaries reported, The Ultimate Job Interview Preparation Guide, Customer Service Representative salaries ($25k), Inbound Sales Representative salaries ($33k), Inbound Customer Service Agent salaries ($20k), Human Resources Recruiter salaries ($46k), Senior Operations Manager salaries ($107k), Technical Support Representative salaries ($30k). Our community is ready to answer. The people there are so friendly and Supervisors and Management truly care about your needs and will help you if you have any problems. Paying for grad school shouldn’t leave you with insurmountable debt. There is no room for growth. ), 7 of the Best Situational Interview Questions. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How much do Alorica employees make? The pay does not equal to the amount of work you do . Very stressful. 50%say women are treated fairly and equally to men. This is the Alorica company profile. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. I wish I would’ve listened to the other people who told me not to work here. I was pressured to turn upset customers to upgrade when they were already upset. Glassdoor gives you an inside look at what it's like to work at Alorica, including salaries, reviews, office photos, and more. Fairly easy job once you get the hang of it. Your rate pay increases between 10-14% within 30-60 days of working provided that your work is satisfying. Visit PayScale to research call center agent hourly pay by city, experience, skill, employer and more. Theres no support from supervisors they dont know how to do the job of those they manage. Discover the impact Hypercare is having at #Alorica! That’s why I applied. High turnover when it comes to hiring people. Opportunity for advancement, job security. Glassdoor will not work properly unless browser cookie support is enabled. 1. I think some supervisors can do better, there are others that are amazing. The average hourly pay for a Customer Service Representative (CSR) is $14.45. The company and management was poorly ran. Management does not communicate and this job is not flexible with life outside of work. The average hourly pay for a Call Center Agent in Philippines is ₱83.78. It was very misleading. Usually, people get less than 3 sales per day and if they don't like that they can send you home! I enjoyed working with our customers. I wasn’t given a choice. Terrible pressure from the get go. Alorica Customer Service Representative Jobs, Alorica Call Center/Customer Service Representative Jobs, Alorica Inbound Customer Service Representative Jobs, Alorica Remote Customer Service Representative Jobs, 9 Attention-Grabbing Cover Letter Examples, 10 of the Best Companies for Working From Home, The Top 20 Jobs With the Highest Satisfaction, 12 Companies That Will Pay You to Travel the World, 7 Types of Companies You Should Never Work For, How to Become the Candidate Recruiters Can’t Resist, Call Center/Customer Service Representative Salaries, At Home Customer Service Representative Salaries, Inbound Customer Service Representative Salaries, Remote Customer Service Representative Salaries, 11 Words and Phrases to Use in Salary Negotiations, 10 High-Paying Jobs With Tons of Open Positions, Negotiating Over Email? Pay is okay . My schedule was 12:30pm-9:00pm off Saturday-Sunday. The company is located in Irvine, CA. Alorica. Yes they grad your calls and to me they pick the worst calls that you take to grade in order for you to graduate training. Get a free, personalized salary estimate based on today's job market. They don’t have a strict dress code as long as you look presentable. You couldn't give callers some information unless they requested it even though it would help them. If the reviews are anything to go by, the retailer has a long way to go in terms of pay, development opportunities, and expectations. Rules change daily. Check out their website via the link above for more … Management was pretty organized. The company does offer incentives and bonuses every month if you meet your goals. The pay is biweekly and you get paid $10. The supervisors are not supportive and there is no room for growth. The managers don't know care about you and they all have bad tempers. I Felt pressured most of the time , But Saw the Challenge as growth. Average Base Pay: $18-$23 hourly according to Indeed and Glassdoor Flexibility, Reasonable breaks, Extra pay on weekends, To much pressure, lack of support from Management, I enjoy working from home. The College Investor helps millennials get out of student loan debt to start investing, building passive income, and wealth for the future. Agents also say that, for the most part, the pay rate is fair. What would you suggest Alorica management do to prevent others from leaving? The job was not hard. … One thing I love was the flexibility that they offered me. I was told that there has never been any personal time available. How to Answer: What Are Your Strengths and Weaknesses? Work guides weren't always the best. I appreciate Alorica for hiring me and giving me. Ask a question about working or interviewing at Alorica. Contracted work no benefits, no sick pay, no vacation pay. They hire everyone theres no advancement pay coul be good if you're on thright campaign. Then it switched to sales. Free insurance licensing. Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. 4/15: DETR announces the new call center vendor (ALORICA). I don’t know if it’s operating like this because of pandemic or this is how it always has been. I was really excited to work for this company because it was remote however the training is rushed and you have no time to learn the material. pay, sometime would not get paid a week after payroll was due, insane. Your Employer. I turned down a job to take this job and it wasn’t what they put the address for. People rely on reviews to make better decisions. Pay is too low, breaks are so fast and far between. Management is there but it feels like they’re to talk at you and trying to meet certain scores and quotas than take feedback. I was not happy. Therefore, they’re entitled to minimum wage, regardless of how many calls they receive. How flexible are your working hours at Alorica? Help them out by rating your employer. To start off positively, I’m happy to be employed during a pandemic. Check out the latest Alorica Jobs & Careers, WE ONLY DO ONE THING. Absolutely the wrong company I have work for. What is Alorica sick leave policy? Customer service got turned into sales quotas. We’ve found seven options to pay for grad school — use them in order to earn your diploma with the least amount of debt. Everyone was kind and made you feel welcome. Alorica is not a good company to work for,the management only responds when it benefits them. Translator / Interpreter. I’ve watched half of a new hire class get walked out. I love the job with citibank, the customer are ok , some rude but nature of the job, which is helping them find a credit card that fits there needs to consolidate there bills all into one bill.